Questions about Online Registration? Check out our FAQs:
Ready to become a member of the Girl Scouts of New Mexico Trails? Or need to renew your membership? Click above to join or to renew your membership online for 2012-13 with a credit or debit card using Personify eBiz! To learn more, click here.
What security measures are in place for online transactions using Online Registration?
What is Online Registration? Online registration is powered by Personify, an off-the-shelf Customer Relationship Management (CRM) system hosted, maintained, and supported by TMA Resources, Inc. that has been configured by GSUSA and councils for Girl Scout use. TMA, the vendor, set up a virtual portal for Girl Scouts. In this virtual portal, the templates and functionality are shared but the data is specific to each council. The primary advantage of using a virtual portal is enhancements, bug fixes, and other code changes need only to be deployed once, allowing for faster, more frequent and less costly patches. The primary disadvantage is that the level of customization is limited.
Which browsers work with Online Registration? All up-to-date versions of the major browsers work.
Why does Online Registration refer to members as customers rather than as members? All girls and adults (volunteers, parents/guardians, emergency contacts) who have records in our database are customers. Only those who purchase a Girl Scout membership are members. In other words, Girl Scout members are a subset of customers.
What do I do if I made an Online Registration purchase in error? Refunds will be given for requests received in writing within 10 business days of the online transaction error. Requests should be emailed to helpdesk@NMGirlScouts.org
When is Online Registration not available? Online Registration will be down for normal maintenance 9pm Saturday - 3am Sunday, this may cause downtime or slowness.
What are the benefits of Online Registration for Service Units? One of the benefits of online registration is that the database is updated daily; there is only a one-day delay between when a parent registers and when the data is available. All memberships purchased online (by a parent or a troop leader) on Monday, for example, can be viewed by troop leaders in the Troop Hub and accessed through reports on Tuesday. Therefore, everyone will have access to more timely information. To make sure Service Unit Team members have the information they need to perform their volunteer roles, staff will email reports (PDF and Excel versions) that contain the data needed. Service Unit Team volunteers are encouraged to contact their MM to identify the reports they need and develop a schedule for automated delivery the reports.
Why don't Service Unit Team members have remote access to the database? When we transitioned to Personify, we no longer could give volunteers remote access to the database due to security and cost concerns. This was a difficult decision to make because we did not want to take away access that had previously been given to volunteers. This was an easy decision to make because we know members expect their information to be accessible by only those who have a business need to know. We cannot provide this level of security with Personify.
How are the emails in the database used? Troops will be able to communicate with parents via email through the Troop Management Hub. Service Units and the Council will be able to communicate important information to parents via email through Excel file exports.
I clicked on the link that was sent to activate my eBiz account and I received a "page not found" message. What do I do? The link to activate your account is very long and some email clients break it to fit their character count. Please copy and paste both parts of the link, in order, into your web browser. This will take you to the proper page to finish your online membership renewal.
Is a separate logon required for each person? Yes. Each individual must have a unique user name and password to access her/his account, renew a membership, and make a donation. The logon is linked to an individual's customer account. Only troop leaders with a 01 position code can see multiple members -- troop members -- through online troop management. Therefore, a parent of two Girl Scouts needs to have two separate logons to renew each daughter's membership and make a donation.
What can a parent/guardian do when renewing a girl and/or adult registration?
- Execute an existing membership renewal order in Personify.
- Update demographic and contact information.
- Make a donation to GSNMT.
- Pay for the membership and the donation.
- Print a membership card for the current membership year.
Is a parent/guardian signature required for online membership renewal? No. The parent/guardian's online purchase of a Girl Scout membership replaces the need for a signature.
What happens if a girl wants to renew her membership but is transferring to another troop? Renewals are existing orders in Personify so renewing and switching troops is a two-step process:
- A girl's parent/guardian purchases existing order online to renew membership with the existing troop on record
- The current or new troop leader initiates a troop transfer using the Change of Membership Information Form.
Transfers are made offline by council staff.
Is online membership registration available in Spanish? Not at this time. Paper forms must be used to register in Spanish.
What types of transactions must be done offline (or back office) by Council staff in the online membership renewal environment?
- Lifetime memberships at the discounted rate--graduating ambassadors only--must be processed by council staff and therefore require the use of paper membership registration forms.
- Grade changes must be done by Council staff. The Change of Membership Information Form is used for this process.
- Name changes must be done by Council staff, for example, spelling corrections, hyphenated names, new last names. Email helpdesk@GS-NMTrails.org.
- Position code assignments must be done by Council staff. To request a position code/assignment with multiple troops, please use the eBiz Self-Reporting Feature available during membership renewal and from My Account. Requests can also be made from the Change of Membership Information Form.
- School changes must be done by Council staff. The Change of Membership Information Form is used for this process.
- Troop transfers must be done by Council staff. The Change of Membership Information Form is used for this process.
What security measures are in place for online transactions using Online Registration? The safety and security of your online experience is of the utmost concern to us. We ensure the appropriate physical, electronic, and managerial procedures are in place to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
Protecting the safety of your credit card information is also important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard in Internet encryption technology, which is a highly sophisticated method of scrambling data as it travels from your computer to our Web site servers. We also encrypt your credit card number when we store your order and whenever we transfer that information to participating merchants.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Address line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.